Displaying All Posts Published in October 2007


It’s amazing what an airplane flight can do when it comes to finishing up books that have been lingering. Especially when you pack the “fun” book in your checked baggage so you can’t cheat. Sucks when you arrive at the hotel to find that your “fun” book is, apparently, still …

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I had two discussions yesterday that centered around a similar topic. Both were with people who felt that more data is, by definition, better in the CRM space. One of the discussions centered on deliverables for a service offering. It’s somewhat a best practice in the services industry to manufacture …

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Shortly after posting my last entry, there were a couple of responses: Wandering Dave, the poster whose entry sparked the thought, complimented me on the idea (and made some additional comments/cautions regarding the topic). And, ultimately, the original poster wrote: “The Herfindahl-Hirschman Index is very promising and I am working …

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