Displaying All Posts Filed under the "Metrics" Category


Why Do We Want Benchmarks in the First Place? As Garrison Keillor says every week, in Lake Wobegon, “all the kids are above average.” If we can simply be “above average,” then we know we’re pulling away from mediocrity. And that’s what we want with benchmarks — we want to …

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Here’s a quick post sharing a printable reference for establishing clean, clear, and appropriate KPIs for a project. This was something that Matt Coen, one of my peers at Resource Interactive, and I developed in response to some internal requests coming out of a measurement class that we teach both internally and …

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I’ve officially succumbed to the Blog an Intriguing Title Syndrome (BITS). My payback for that, I suppose, is that I’ve blown the SEO power of my <h2> tags, my <title> tag, and keywords in the URL such that almost certainly no one who would actually be interested in this post …

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