When Connie Bensen posted that she had formalized a relationship with Techrigy to work on their community, I had to take a look! She gave me a demo of their SM2 product today, and it is very cool. SM2 is pretty clearly competing with radian6, in that their tool is …
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Yesterday, I wrote about my beef with the popular cliché that “ROI for social media is Return on Influence.” This latest take was prompted by Connie Bensen’s ROI of a Community Manager post that has some great thoughts when it comes to measuring the value of social media. As I …
Awareness (the company) has a Measuring ROI Around Web 2.0 webinar this Thursday, May 22, at 2:00 PM EDT. That’s heavy on the buzzwords, but it sounds like it might have some interesting information. And, I found out about it thanks to a mention on Twitter from Connie Bensen, who …
Connie Bensen has a Social Media Measurement post that is worth a read. While the post is focussed on measuring social media specifically, she hits on some areas that, all too often, are overlooked when it comes to developing metrics and then reporting on them over time. The post includes …